ButlerBank© - Building America one House at a Time

Phone: 888.285.7251

Fax: 978.442.1762

Frequently Asked Questions

Butler Advantage™ Checking
Butler Bank Accounts
General
Residential Mortgages
Construction Loans

Butler Advantage™ Checking:

How do you qualify?
Butler Advantage™ Checking is Butler Bank’s FREE Rewards Checking account. It pays term deposit rates and refunds ATM fees you have paid to other banks up to $10.00 each monthly statement cycle when you meet the requirements.

The Monthly Requirements are easy:

1. Use your Debit Card for 10 or more purchases
2. Have either a Direct Deposit or an Automated (ACH) Debit
3. Receive eStatements with Online Banking to securely view your statement monthly.
To earn your Butler Advantage™ Checking rate (bonus rate) for any given month, each of the 3 requirements must be met by the end of that month’s qualification period. If all requirements have been met by the end of the qualification period, you will earn your Butler Advantage™ Checking rate and ATM refunds up to $10.00 for that month’s statement period.

A monthly qualification period means the period beginning one business day prior to the first business day of the current statement cycle through one business day prior to the close of the current statement cycle. The statement cutoff date is the last business day of each month. Saturday, Sunday or Federal holidays are not business days. Transaction activity will be measured by items POSTED to your account during each qualification period.

2008 Qualification period end dates:
January 30, 2008
February 28, 2008
March 28, 2008
April 29, 2008
May 29, 2008
June 27, 2008
July 30, 2008
August 28, 2008
September 29, 2008
October 30, 2008
November 27, 2008
December 30, 2008

Butler Bank Accounts:

Do you offer Online Banking?
Yes, Butler Bank offers FREE Online Banking and FREE Bill Pay to all its deposit customers. Apply online or contact a Personal Banker for assistance.

Do you offer eStatements (Electronic Monthly Statements)?
Yes, Butler Bank offers eStatements. These electronic statements provide you with a free, convenient and environmentally friendly electronic version of your account statements. You can sign up for eStatements by accessing Butler Bank’s online banking service then clicking on “view statements” under the accounts tab to get started.

If you would like more information regarding eStatements please speak with a personal banker or contact our deposit operations department at 888-285-7251.

When will my account be opened?
Your account will be opened once the initial deposit is received.

When will my funds be available?
Funds from the following deposits will be available on the same business day of your deposit: cash, wire transfers, electronic payments (direct deposits). Funds from checks are available the following business day after we receive the deposit. Longer holds may apply on new accounts.

How do I add an additional signer to my account?
To add an additional signer a new signature card needs to be filled out, and both account signees need to sign the signature card.

Where can I find ATMs in my area?
Butler Bank has an ATM machine outside of Gateway Center I, 10 George St., Lowell, MA and two on 16 North Main St., Andover, MA. In addition, Butler Bank ATM cards can be used at other banks ATM locations.

Gateway Checking and Butler Advantage™ Checking customers will be reimbursed (up to $10 per statement cycle) for other banks ATM fees. Butler Advantage™ Checking customers must meet certain requirements to be eligible for this refund.

How soon after I open an account will I receive my debit card and checks?
You should receive your debit card and checks within ten business days of account opening.

What if I lose my ATM/Debit card?
You should contact a Butler Bank Personal Banker immediately at 1-888-285-7251.

General:

Where is the bank located?
Gateway Center I
10 George Street
Lowell, MA 01852

16 North Main Street
Andover, MA 01810

What are the banking hours?

Monday9am to 4 pm
Tuesday9am to 4 pm
Wednesday9am to 4 pm
Thursday9am to 6 pm
Friday9am to 4 pm
Saturday (Andover Only)9am to 1 pm

The Butler Bank drive-up window is open Monday-Friday at 8AM and Saturday (Andover only) at 9AM.

The Butler Bank ATM machines are located outside all of our locations and are accessible 24 hours a day 7 days a week.

How do I contact a Customer Service Representative?
Our toll free number is 1-888-285-7251
Lowell: 978-259-1000
Andover: 978-623-8000

What other services does the bank offer?
The bank covers all your banking needs, along with all our checking and savings accounts we offer term deposits and retirement accounts. We also have a Residential Mortgage Department, Construction Lending Department & Construction-to-Perm Loan Department.

How do I obtain a deposit or loan application?
You can download all applications from our website, call or email the appropriate department by accessing the contact information from our website at www.butlerbank.com. You may also contact our Customer Service Representatives at 888-285-7251.

Residential Mortgages:

What is the address of the Butler Bank Mortgage Group?
Gateway Center II
151 Warren Street - Lowell, MA 01852
Phone: 888-285-7251 Fax: 978-458-1496.

What documents are needed to start processing my mortgage?

  • Two current pay stubs
  • Copies of your W-2 from the last 2 years
  • If Self-employed: last 2 years signed tax returns, all schedules, and year-to-date P&L statement
  • Rental Income: 2 years signed tax returns with all schedules (2-4 family dwellings)
  • Passbooks
  • Checking Account Statements: Last 3 months
  • Investment Statements, e.g. IRAs, 401K: most recent
  • Refinance: Copy of deed
  • If applicable, Landlord name and address: 2 year history
  • Purchase: Signed Offer to Purchase and/or signed Purchase and Sale agreement

What is the Residential Mortgage Group's hours?
Butler Bank's Residential Mortgage Group is open 9:00 - 5:00pm, Monday through Friday. Our Mortgage Sales Specialists are also available nights and weekends, by appointment.

What types of residential financing programs do you offer?

  • Adjustable Rate Loan Program
  • Fixed Rate Loan Program
  • Conventional and Jumbo Loans
  • Refinance
  • FHA loans
  • VA loans
  • Up to 95% financing with no PMI (private mortgage insurance)
  • 1-4 Families
  • No income verification loans
  • Condominium loans or PUD's (planned unit development)
  • No points, no closing cost loans
  • Special loan programs available for people with damaged or bruised credit.
  • First Time Home Buyer Program
  • Home Equity Line of Credit

Construction Loans:

What kind of construction loan programs does Butler Bank offer?

  • Builder Construction Loans
  • Construction-to-Permanent Loans
  • Land Acquisition Loans
  • Investment Property Loans
  • Land Development Loans
  • Subdivision Loans
  • Spec Loans
  • Bridge Loans / Blanket Loans
  • Building Construction / Commercial Real Estate Loans

 

Butler Bank
Lowell MA Andover MA Marlborough MA Kennebunk ME
Phone:  888-285-7251  Fax: 978-442-1762

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